Wood County, Wisconsin

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Human Services - Crisis Services

Crisis Intervention Hotline

Telephone service available 24/7

  • In Wisconsin Rapids and surrounding areas:
    Call 715-421-2345
  • In Marshfield and surrounding areas:
    Call 715-384-5555

Wood County Human Services offers services for individuals experiencing crisis events. Crisis is defined in the Wisconsin Administrative Code DHS Chapter 34 as “a situation caused by an individual’s apparent mental disorder which results in a high level of stress or anxiety for the individual, persons providing care for the individual or the public which cannot be resolved by the available coping methods of the individual or by the efforts of those providing ordinary care or support for the individual.”

Crisis services offered include:

  • Crisis Intervention Hotline
  • Mobile Crisis
  • Urgent Care appointments at the Outpatient Clinic in Wisconsin Rapids
  • Short term residential crisis stabilization

Crisis Intervention Hotline

Crisis Interventionists are available to provide a listening ear, assist with problem solving stressful situations, assess need for and arrange urgent care appointments in the Outpatient Clinic, provide approval for mental health detentions in collaboration with law enforcement, to initiate a response from mobile crisis personnel, and make referrals to other available resources.

Mobile Crisis

In some situations, Crisis Intervention may determine that a mobile crisis assessment is needed. Wood County Human Services mobile crisis service is certified under Wisconsin Administrative Code DHS Chapter 34, Subsection III. Mobile crisis responders provide onsite, in-person intervention for individuals experiencing a mental health crisis. These responders, often with assistance from law enforcement, assess individuals experiencing a crisis to determine if they are a danger to themselves or others and whether or not the person can remain safely in the community (diversion) or if they require hospitalization (detention). These responders are available from 8 a.m. to 10 p.m. on weekdays and 10 a.m. to 10 p.m. on weekends and holidays.

Urgent Care Appointments

Mental health crises can occur at any time. Crisis Interventionists will assess an individual and their immediate needs and available resources to address what is happening. If needed Crisis Intervention may arrange for an urgent care appointment with a Mental Health therapist in the Outpatient Clinic.


Bridgeway is a 24-hour, eight-bed community-based residential facility (CBRF) for adults experiencing a mental health crisis that provides short-term crisis stabilization. Individuals receive services such as medication monitoring, daily psychoeducational groups and assistance with daily living skills including emotional support and supervision. This service is provided by Wood County Human Services crisis staff and admission is initiated by contacting the crisis line for assistance with the admission process. This program is not designed to serve individuals in crisis due to homelessness or alcohol/drug related concerns, but the crisis line can provide referrals to other programs for those situations.